# Support

Thalient Labs runs Ownhand. Email [hi@thalientlabs.ai](mailto:hi@thalientlabs.ai) and we will answer within one business day.

## What to include

- The email address on your account.
- The `request_id` of the draft, if your question is about one. Every `write` result has it, and the HTTP API returns it as `id`.
- What you expected, what happened, and the exact error message if there was one.

## Other places to look

- [Docs](https://ownhand.dev/docs): setup, occasions, feedback and the HTTP API.
- [Errors and limits](https://ownhand.dev/docs#errors): what each error means and what to do about it.
- [Privacy Policy](https://ownhand.dev/privacy): how to get a copy of your data or delete your account.
- [Service status](https://ownhand.dev/v1/health): shows whether the API and its database are up.

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Page: https://ownhand.dev/support. Index for agents: https://ownhand.dev/llms.txt